Frequently Asked Questions

What is CUC Snowy Valleys?

CUC Snowy Valleys, referred to as The Hub, is a free regional study hub that provides students with access to a quiet study space, high-speed internet, computers, photocopying, printing, scanning, wrap around support and a welcoming community while they study with their education provider.

The Hub is located on the corner Capper and Wynyard Streets Tumut. Staff are available from 8:30am – 4:30pm Monday to Friday. Registered students can access The Hub, with after-hours access, 7 days a week from 5:00am to Midnight.

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Who can register and access The Hub?

The Hub is for all higher education students, Cert IV right through to PhD. If you are enrolled in a higher education course or exploring your higher education possibilities, we are here to help, take stress, and distance out of distance education. There is no cost to register to use The Hub, it is FREE!

If you are already enrolled in any Australian education provider, simply click the ‘Register Now’ button at the top of the page. We will then reach out to arrange an in-person induction to The Hub. Once you’ve completed your registration and induction, staff can issue you with after-hours access, you can use The Hub as your academic base!

If you’re still unsure if you or should register here’s a list of student types, we encourage to register…

  • Full-time or Part-time, Online/distance – YES!
  • Full-time or Part-time, On-Campus, but might access during Holidays and Semester Breaks when you visit Home – YES!
  • Visiting Work Placement Student – YES!

Even if you’re unsure if you’d use The Hub, why not register just in case you need us as your backup – It’s worth it!

How can I get after-hours access to The Hub?

The Hub staff are happy to provide you with after-hours access. Simply let us know next time you are in The Hub, or send your request via email to degrees@cucsnowyvalleys.edu.au or text 0484 287 966.

To activate your swipe access, you will receive an email inviting you to download the Gallagher app to your phone. Once the app has been set up, your phone becomes your access pass. Simply open the app and hold your phone near the reader at the main (outside) entrance and the internal door to The Hub to gain access, your Bluetooth needs to be turned on.

How must does it cost to use The Hub?

The Hub is FREE for students studying through any Australian education provider, including universities, TAFE, private RTOs and professional providers.

What is required to register with The Hub?

After you have clicked on the REGISTER NOW button at the top of the page, all you need is:

Can I bring visitors into The Hub with me?

For security and student privacy reasons, only registered students may access The Hub unless prior arrangements have been made with staff.

Can you help me choose a course?

Yes. We can discuss your interest, career goals, previous experience, and study options to help you identify suitable pathways. Please book a time to meet with staff by calling 0484 287 966 or emailing degrees@cucsnowyvallys.edu.au.

Can I use my own laptop in The Hub?

Yes. You can use your own laptop in The Hub, free Wi-Fi is available.

We also have available for use cables to plug in your MacBook.

Is The Hub accessible?

Yes. We aim to provide an accessible learning environment. Contact us if you have specific access requirements.

I'm a mature-age student. Am I too old to study?

Not at all. Many of our students return to study later in life to change careers, gain qualifications or pursue personal goals.

Can local organisations work with The Hub?

We welcome opportunities to collaborate with schools, community groups, employers and education providers.

Can I eat in the study areas?

To maintain a clean and comfortable study environment, we ask students to eat their meals in the dedicated tearoom. Drinks and snacks are welcome in study spaces.